Can I change my delivery address after I place my order?

Yes. Please call us on 076 319 9102 or email us at to make a change to your shipping address as soon as possible. It is advised that you call within 48 hours of placing your order as we cannot make changes once the product has been packaged.

I haven't received my order confirmation - what should I do?

If you have not received your order confirmation – then it is likely your order has not gone through. Please call us on 076 319 9102 or email us at and we will assist you. If you have a gmail/hotmail/yahoo account – check your spam as our order and shipping confirmations often end up there.

I am not sure if my order went through?

Please send an email to providing all relevant details and we will investigate the matter further and assist where necessary.

I am not sure if my payment went through?

Please send an email to providing all relevant details and we will investigate the matter further and assist where necessary.

How do I upload my Fingerprints/Footprints/Doodle/Pawprint to the site?

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What are the delivery charges for orders from the Online Shop?

We offer free delivery to all major city centres, outlying areas are R75.00 for delivery.

Which payment methods are accepted in the Online Shop?

You can pay using credit cards using our safe and secure payment gateway or should you wish to pay by EFT please send us an email to and we will send you an invoice with banking details.

How long will delivery take?

Delivery is 7 to 14 working days

How secure is shopping in the Online Shop? Is my data protected?
  • Payfast process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site registered domain name are checked and verified, ensuring the cardholder and merchant that nobody can impersonate Payfast to obtain confidential information
  • Payfast is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions Payfast Internet servers are protected by firewalls and intrusion detection systems
  • The Merchant does not have access to credit details
  • Payfast continually reviews and enhances its security in line with technological changes
Do I receive an invoice for my order?

Yes, once your order has been confirmed, you will receive an invoice via email notifying you that the order has been confirmed with an invoice.

Will I see my child's print clearly?

It does depend on the size of the child’s finger and the depth of lines on their finger. The shallower the lines the less defined they may be. But even with few lines or undefined ones you still get a nice finger shaped imprint.

How old does my child have to be?

Young babies and children often do not have very defined fingerprints, but I’ve fingerprinted babies as young as one month and we usually get a few lines and good impression… and they are terribly cute when so small! I can do any age really for all sorts of occasions, for birthday presents, wedding gifts or other special events.

Can you tell me how natural the impression kit is?

With regards to the silver clay, this is non-toxic, although the manufacturer does state in very rare circumstances there is a possibility of skin irritation. The finger is protected with an unscented, olive oil balm before the imprint is taken and the hands can be wiped immediately afterwards.

How easy is the impression to take at home?

It is very simple and easy. But please be assured that if I receive your print and it has no lines or is not suitable for casting from I will contact you before going ahead.

I love my print and want to get one for my mum, do I need to do another impression?

If you are happy for me to use the mould we already have then no you don’t need to do it again.

Can I have my print done in person?

Nothing is impossible and I’m a true believer in discovering new hobbies & ventures. It has taken me some time to understand the workings of this wonderful product. Some of my materials are imported, as they are not readily available in SA. If you are really keen to learn more about this art of fingerprinting & earn an income, please contact us. We are offering franchises in many areas across South Africa.

Caring for your Silver?

Silver jewellery can be cleaned with a polishing cloth. Avoid using any liquid cleaners, as it may remove the antiquing. Do remove your jewellery when using household cleaners, especially bleach and bathroom cleaners, as this may mark and ruin your fine and sterling silver. Regularly check all findings and fittings for wear and tear.

Did you know?

Art Clay Silver is a recycled product, the silver being extracted from old film stock and negatives. The resulting items are therefore organic, not only in nature, but also form. The items will appear handmade and tiny imperfections may be seen in some items due to the nature of the material used.